Refund Policy — Auriksha Edge Private Limited

This Refund Policy applies to all gold buying transactions conducted by Auriksha Edge Private Limited ("Auriksha", "we", "us") at our City Centre Durgapur branch or through our home visit service across West Bengal. Please read this policy carefully before completing any transaction with us.

1. Nature of Our Service

Auriksha is a gold buying company. We purchase gold items in exchange for immediate payment (cash or bank transfer). This involves the permanent transfer of a physical asset.

• The gold is received and accepted by Auriksha
• Payment is completed and confirmed
• The transaction becomes final and binding

Due to the nature of gold transactions and market volatility, standard return/refund policies do not apply.

2. Before You Accept — Your Rights

Before confirming any transaction, you have full rights to:

• Verify purity testing in front of you
• Check weight on digital scale
• Review live gold rate used in pricing
• Ask for full price breakdown
• Decline the offer and take your gold back — free of charge
• Compare with other buyers

You are under no obligation to sell until you accept the offer and receive payment.

3. Cancellation Before Payment

You may cancel the transaction at any time before payment:

• Your gold will be returned immediately
• No charges or deductions apply
• No explanation required

4. Finality of Transaction (No Return After Payment)

Once payment is completed and confirmed, the transaction is final, binding, and non-reversible under the Indian Contract Act, 1872.

Auriksha does not offer returns, refunds, buybacks, or reversals after payment.

• Gold prices change continuously (live market rates)
• Final price is agreed before payment
• Ownership transfers to Auriksha immediately
• Gold may be processed, melted, or transferred to refining/smelting partners, making return impossible

5. Limited Review of Transaction Records

While transactions are final, Auriksha may review concerns strictly for internal verification purposes.

This review does not constitute a right to reversal, refund, or return.

• Transaction logs and system records
• Payment confirmation details
• CCTV footage (if available)
• Customer KYC and transaction acknowledgement

Any action taken after review shall be at the sole discretion of Auriksha and does not override the finality of the transaction.

6. Reporting Concerns

If you believe there is an issue, contact us within 48 hours:

Please provide transaction details, payment reference, and issue description.

7. Online Enquiries

Submitting a form or enquiry does not create any transaction or obligation. No payment is collected online.

8. Stolen or Disputed Gold

Auriksha does not knowingly purchase illegal or stolen gold. If such a case arises, we will cooperate with law enforcement. Auriksha is not liable for resulting losses.

9. Our Commitment

• Live purity testing
• Transparent weighing
• Live rate verification
• Instant payment confirmation

If unsatisfied, you can decline before payment with no obligation.

10. Policy Updates

This policy may be updated anytime. Latest version will be available on our website.

11. Jurisdiction

All disputes are subject to the exclusive jurisdiction of courts in Durgapur, West Bengal, India.

12. Contact

13. Customer Declaration, KYC & Transaction Records

To ensure transparency and legal compliance, every transaction conducted with Auriksha is supported by proper documentation and customer confirmation.

• Customer Agreement: The customer signs a transaction agreement confirming voluntary sale of gold and acceptance of final price
• KYC Verification: Valid identity proof is collected and recorded as per regulatory requirements
• Invoice / Receipt: A detailed invoice is issued clearly stating that the transaction is final and non-reversible
• Payment Record: Bank transfer or cash payment confirmation is recorded and verifiable
• CCTV Recording: The transaction process may be recorded for security and verification purposes

By completing the transaction and accepting payment, the customer explicitly acknowledges and agrees that:

• The gold has been sold voluntarily without any coercion
• All details including purity, weight, and final price were verified before payment
• Payment has been received in full satisfaction
• The transaction is final, and no return, refund, or reversal is applicable