Auriksha Edge Valuation Desk

Refund Policy - Auriksha

⏱️ 15 Min Read πŸŽ“ Expert Educational Guide βœ“ Verified Content β€’ Last Updated: May 2026

Last Updated: April 2026

This Refund Policy applies to all gold buying transactions conducted by Auriksha Edge Private Limited ("Auriksha", "we", "us") at our City Centre Durgapur branch or through our home visit service across West Bengal. Please read this policy carefully before completing any transaction with us.

Auriksha is a gold buying company. We purchase gold items in exchange for immediate payment (cash or bank transfer). This involves the permanent transfer of a physical asset.

1. Nature of Our Service

Due to the nature of gold transactions and market volatility, standard return/refund policies do not apply.

Before confirming any transaction, you have full rights to:

2. Before You Accept β€” Your Rights

You are under no obligation to sell until you accept the offer and receive payment.

You may cancel the transaction at any time before payment:

3. Cancellation Before Payment

Once payment is completed and confirmed, the transaction is final, binding, and non-reversible under the Indian Contract Act, 1872.

Auriksha does not offer returns, refunds, buybacks, or reversals after payment.

4. Finality of Transaction (No Return After Payment)

While transactions are final, Auriksha may review concerns strictly for internal verification purposes.

This review does not constitute a right to reversal, refund, or return.

5. Limited Review of Transaction Records

Any action taken after review shall be at the sole discretion of Auriksha and does not override the finality of the transaction.

If you believe there is an issue, contact us within 48 hours:

6. Reporting Concerns

Please provide transaction details, payment reference, and issue description.

Submitting a form or enquiry does not create any transaction or obligation. No payment is collected online.

7. Online Enquiries

Auriksha does not knowingly purchase illegal or stolen gold. If such a case arises, we will cooperate with law enforcement. Auriksha is not liable for resulting losses.

If unsatisfied, you can decline before payment with no obligation.

8. Stolen or Disputed Gold

This policy may be updated anytime. Latest version will be available on our website.

All disputes are subject to the exclusive jurisdiction of courts in Durgapur, West Bengal, India.

9. Our Commitment

To ensure transparency and legal compliance, every transaction conducted with Auriksha is supported by proper documentation and customer confirmation.

By completing the transaction and accepting payment, the customer explicitly acknowledges and agrees that:

10. Policy Updates

11. Jurisdiction

12. Contact

13. Customer Declaration, KYC & Transaction Records

Gold Purity & Valuation Quick Guide:
  • Caratage represents the pure gold ratio: 24K (99.9% pure), 22K (91.6% pure), 18K (75.0% pure).
  • Purity verification mapped dynamically via non-destructive ultrasonic mapping, matching parameters of the India Bullion and Jewellers Association (IBJA).
  • Avoid touchstone rubs or nitric acid scratch tests that strip precious weight from your jewelry.
  • Spot commodity rates tracked continuously against the national live GoodReturns Market Index.
  • All professional transactions processed via secure NEFT, RTGS, or IMPS bank wires for maximum customer safety.

The Science of Gold Purity & Asset Valuation

Physical gold occupies an unparalleled position in personal finance, acting as a highly reliable wealth reserve, a key hedge against inflation, and a source of liquidity in times of need. However, when it comes to converting jewelry, bars, or coins into cash, a major challenge is determining the precise value of the asset. Many sellers are confronted with an unorganized retail jewelry market that relies on outdated, non-scientific testing methods, leading to significant losses.

The traditional unorganized gold buying sector in West Bengal has long relied on practices designed to maximize margins at your expense. Common tactics include applying arbitrary "melting loss" deductions, charging excessive commission rates, and keeping spot valuation benchmarks deliberately obscured. This lack of transparency has created deep-seated hesitation among consumers who need to convert their gold ornaments into immediate liquidity.

Understanding the scientific principles of purity testing and transparent valuation is essential for protecting your wealth. At Auriksha, we believe that liquidating gold should be a straightforward, mathematically precise transaction. We have established advanced, non-destructive testing and live price tracking standards to ensure that every seller receives the maximum true value for their assets.

Touchstone Rubs vs. Advanced Ultrasonic Scanning

The first critical step in any gold transaction is determining its exact purity. In unorganized retail setups, local dealers often rely on subjective touchstone testing, rubbing your ornament against a dark stone block to visually analyze the color of the streak. This method is highly subjective and depends entirely on the evaluator's visual interpretation, which can easily lead to under-valuation.

To make matters worse, some unverified buyers insist on filing deep grooves into your ornaments or using corrosive nitric acid drops to test the underlying metal core. These destructive methods scratch, strip, and permanently reduce the physical weight of your jewelry before a price is even quoted. If you ultimately choose not to sell after such a test, you are left with permanently damaged, devalued ornaments.

At Auriksha, we completely reject these damaging procedures. Instead, we verify your ornaments in your presence using advanced certified testing equipment and ultrasonic diagnostic scanners. This non-destructive purity verification technology works by sending high-frequency acoustic waves through the metal layers. Our systems can instantly detect non-gold cores, heavy solder elements, or internal copper/silver fillings without leaving a single scratch or altering the weight of your jewelry by a milligram, printing a computerized carat sheet in under two minutes.

Demystifying the Intrinsic Valuation Formula

To protect yourself from hidden fees, it is important to understand the mathematical formula used to calculate your ornament's payout. Opaque local dealers often charge flat, arbitrary daily rates that do not align with real-time market indices. At Auriksha, our valuations are linked directly to live Multi Commodity Exchange (MCX) benchmarks, calculated openly on customer-facing screens using a straightforward formula:

Intrinsic Gold Value = Net Gold Mass (Grams) × Verified Purity % × Today's Live MCX Spot Rate

Our nominal, transparent service fee covers secure handling, precision diagnostic testing, and instant digital bank transfer. There are absolutely no hidden deductions, zero arbitrary melting losses, and zero processing fees.

Reclaiming Assets: Pledged Gold Loan Foreclosures

In financial emergencies, many people pledge their gold ornaments to secure short-term funding from banks or local non-banking financial companies (NBFCs). However, compounding high-interest rates, processing fees, storage charges, and overdue penalties can cause the outstanding balance to escalate rapidly, trapping the borrower in a cycle of debt. If the borrower is unable to clear these dues, the financial institution will mark the loan as non-performing and initiate a public distressed auction.

Our professional release pledged gold service helps you foreclose bank or NBFC gold loans safely and legally. We clear your outstanding balance using our corporate funds, retrieve the ornaments, evaluate them in your presence, and pay you the remaining surplus instantly. This process stops monthly interest accumulation immediately and returns valuable capital to your pocket.

We coordinate foreclosure processes across Paschim Bardhaman and Bankura districts. If you reside in neighboring districts, our dedicated teams in Asansol, Bankura, and Bardhaman provide immediate foreclosure assistance, saving you hours of paperwork and negotiation.

Frequently Asked Questions (FAQ) β€” Gold Purity & Valuation

Q1: What is the difference between 22K and 24K gold?

A: 24K gold represents pure gold with 99.9% gold content, which is highly malleable and generally used for coins or bars. 22K gold is 91.6% pure fine gold alloyed with stronger metals like zinc or copper to provide durability, making it the standard for high-quality jewelry.

Q2: What is the risk of selling gold without proper KYC?

A: Selling gold without standard KYC documents poses legal and financial risks under national anti-money laundering regulations. Auriksha enforces a strictly compliant transaction process, requiring valid ID and address proof to ensure a safe, fully documented, and legal sale.

Q3: How often do daily live gold prices change?

A: Gold commodity prices fluctuate continuously during market trading hours based on national and global factors. We utilize live commodity feeds, ensuring that your ornament's valuation is calculated based on the exact spot price at the time of your visit.

AE
Auriksha Edge Editorial Desk

This content is strictly audited and verified against real-time Multi Commodity Exchange (MCX) derivatives benchmarks, Reserve Bank of India lending parameters, and hallmarking guidelines.